Shipping policy

Shipping Policy

 

Welcome to Amare Epistula! We are dedicated to getting your orders to you as efficiently and smoothly as possible. Please review our shipping policy below for details on how we process and ship your purchases.

1. Order Processing Time

All orders are processed within 14 business days after receiving your order confirmation email. This period allows us to prepare your order with the utmost care. You will receive another notification when your order has shipped.

Please note that we do not process or ship orders on weekends or public holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery timeframes below begin after the order has been processed and shipped.

  • Domestic Shipping (within [Your Country, e.g., the UK])

    • Standard Shipping: Estimated delivery within [e.g., 3-5 business days] after shipment. Cost: [e.g., £X.XX or calculated at checkout].

  • International Shipping

    • We offer international shipping to the following countries: [List of countries, e.g., European Union, USA, Canada, Australia].

    • International Standard: Estimated delivery within [e.g., 7-21 business days] after shipment. Cost is calculated at checkout based on destination and package weight.

Your order may be subject to import duties, taxes (including VAT), and other customs fees, which are incurred once a shipment reaches your destination country. Amare Epistula is not responsible for these charges if they are applied, and they are your responsibility as the customer.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active within [e.g., 24-48 hours].

4. Title and Risk of Loss

As stated in our Terms of Service, all delivery times are estimates. Once we transfer products to the shipping carrier, the title and risk of loss pass to you. We are not responsible for delays caused by the shipping carrier or customs processing.

5. Damaged or Lost Packages

If you receive a damaged item, please contact us within [e.g., 48 hours] of delivery at z.pawluczuk1995@gmail.com with your order number and photos of the item.

6. Incorrect Address

It is the customer's responsibility to provide a correct shipping address. Amare Epistula is not responsible for orders shipped to an incorrect address provided by the customer.

7. Returns and Exchanges

For information on returns, please refer to our Refund Policy.

8. Contact Us

If you have any questions, please contact us at: z.pawluczuk1995@gmail.com.